Here’s an interesting story of an airline being held responsible for misinformation that it provided to a customer.
Chatbot provides inaccurate Air Canada bereavement fare info
A Canadian man recently sued Air Canada, after the airline provided him with incorrect information, and then refused to make him whole. Long story short, a Vancouver man lost his grandmother, and then immediately went to Air Canada’s website to book a ticket to Toronto for the funeral.
It’s common for airlines to offer discounted bereavement fares, for those suffering from a recent loss. While using Air Canada’s website, the man encountered a support chatbot, so he asked about bereavement fares. The chatbot stated the following:
“If you need to travel immediately or have already travelled and would like to submit your ticket for a reduced bereavement rate, kindly do so within 90 days of the date your ticket was issued by completing our Ticket Refund Application form.”
Based on that…
#AirCanada
