Air Canada has been ordered by the Quebec Court of Appeal to pay over $10 million in damages to passengers following a class-action lawsuit that alleged they charged more than the ticket price advertised. The case centered on the airline charging more than the advertised ticket prices by adding undisclosed taxes, fees, and surcharges.
Justice Judith Harvie, in her ruling on Tuesday, said that Air Canada exhibited “ignorance and laxity” and prioritised commercial interests over consumer rights. She emphasised that punitive damages were necessary due to the airline’s “negligent and careless” behavior.
“The fault is serious, deliberate and affects a large number of consumers,” the decision said in French.
“Air Canada has put its own…
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