A small claims court has ordered Air Canada to pay a couple $10,000, after an overbooked flight resulted in the two being sent to multiple Canadian airports under the promise of a replacement flight that never materialized, ruining a vacation that had been planned for years.
A blistering decision from the Small Claims Court of Yukon concluded that the couple were “treated shamefully” by the airline. Justice Katherine L. McLeod wrote that Air Canada had breached the Air Passenger Protection Regulations (APPR) multiple times and put the couple through a “horrendous experience.”
The APPR lays out the obligations that airlines have to their passengers in the event of issues such as flight cancellations, delays and damages to luggage.
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