<br><div itemprop="articleBody" id="ins_storybody"><!-- <div itemprop="articleBody" class="sp-cn ins_storybody" id="ins_storybody">--<div class="ins_instory_dv"><div class="ins_instory_dv_cont"><img title="Air Canada Ordered To Pay Damages To Customer Who Was Misled By Its Chatbot" alt="Air Canada Ordered To Pay Damages To Customer Who Was Misled By Its Chatbot" id="story_image_main" src="https://images.traveltrade.today/wp-content/uploads/2024/02/air-canada-generic-twitter_650x400_71519939407.jpg"/></div><p class="ins_instory_dv_caption sp_b">Air Canada said its chatbot was a "separate legal entity" (Representational)</p></div><p dir="ltr">Air Canada, the largest airline in the North American country, was ordered to pay partial refund to a passenger after its chatbot provided inaccurate information, misleading the person into purchasing a full-price ticket.</p><p dir="ltr">The airline even attempted to distance itself from the error and claimed that the chatbot was “responsible for its own actions,” The Guardian reported.</p><p dir="ltr">The incident took place in 2022 when a person named Jake Moffatt's grandmother passed away and he visited Air Canada's website to book a Vancouver to Toronto flight. Since he did not know much about how the airline's bereavement rates worked, Moffatt decided to ask the airline's chatbot to explain the policy to him.</p><p dir="ltr">However, Moffatt was provided inaccurate information by the chatbot, encouraging the person to book a ticket and then request a refund within 90 days, according to Ars Technica.</p><p dir="ltr">In a screenshot of his conversation with the Air...</p></div> <br> <br><a href="https://www.ndtv.com/world-news/air-canada-ordered-to-pay-damages-to-customer-who-was-misled-by-its-chatbot-5073995/amp/1" target="_blank" rel="noopener">Read further</a>. <br> <br>#AirCanada