Air Canada has been ordered to compensate a B.C. man because its chatbot gave him inaccurate information.
The Civil Resolution Tribunal’s decision on the dispute was posted online Wednesday, finding in favour of a man who relied on information provided by the bot about fares when he was booking a flight to attend his grandmother’s funeral.
“I find Air Canada did not take reasonable care to ensure its chatbot was accurate,” tribunal member Christopher C. Rivers wrote, awarding $650.88 in damages for negligent misrepresentation.
“Negligent misrepresentation can arise when a seller does not exercise reasonable care to ensure its representations are accurate and not misleading,” the decision explains.
Jake Moffatt was booking a flight to Toronto and asked the bot about the airline’s bereavement rates – reduced fares provided in the event someone needs to travel due to the death of an immediate family member.
Moffatt said he was told that these fares could…
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