Three people were stranded in Aruba after their itinerary was changed.
B.C.’s Civil Resolution Tribunal has ordered Air Canada to pay three people $1,870 in negligence damages after ticket changes left them stranded on a Caribbean island.
In a Feb. 14 decision, tribunal member Christopher Rivers said Huibert Visscher, Sandra Sofia Broenink and Sofie Rose Visscher booked tickets to fly from Aruba to Vancouver, with stops in Charlotte, North Carolina and Toronto.
Rivers said Air Canada operated the final leg from Toronto to Vancouver. Due to a snowstorm in Toronto, Air Canada rebooked the trio on a new flight from Aruba to Vancouver, with stops in Chicago and Seattle.
However, the three claimed, despite apparently rebooking them, Air Canada did not issue tickets for the revised itinerary, leaving them stranded in Aruba until they could book a new flight.
Air Canada said it was not liable, saying it met its obligations under the Air Passenger Protection Regulations and…
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