An Air Canada passenger who faced a 24-hour baggage delay decided to take legal action against the airline because they were forced to purchase what they claimed were essentials while they waited for the bags.
Raghuraman Kaneson claimed $1,533.11 as compensation for those essentials, which Air Canada classified as “unnecessary and excessive.”
Air Canada did offer him approximately $210 as reimbursement, but Kaneson declined. In turn, the airline said his claim should be dismissed.
The BC Civil Resolution Tribunal saw it a tad differently in its publicly posted decision.
Kaneson was flying from Singapore to Vancouver via San Francisco. Air Canada operated the San Francisco to Vancouver portion of the trip. Kaneson checked two bags…
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