By Christopher Reynolds, The Canadian Press on February 5, 2024.
Air Canada logos are seen on the tails of planes at the airport in Montreal, Que., Monday, June 26, 2023. The head of Air Canada is slated to come before a transport committee hearing on accessibility after incidents last year that drew scathing criticism. THE CANADIAN PRESS/Adrian WyldLawmakers took Air Canada’s CEO to task on Monday over “shocking” and “scandalous” failures to accommodate passengers living with disabilities.
At a House of Commons committee hearing on services for Canadians with disabilities, chief executive Michael Rousseau faced a barrage of questions over reports of passenger mistreatment during the past year.
Vice-chair Tracy Gray cited several “shocking” incidents from 2023: “An Air Canada passenger had a lift fall on her head and her ventilator was disconnected; Air Canada leaving Canada’s own chief accessibility officer’s wheelchair behind on a…
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