A passenger who boarded an Air India flight from Delhi to Bengaluru paid an additional Rs 1000 for a window seat but got a broken one instead. Despite calling an engineer to fix the seat, it remained broken. The passenger shared a video and photos of the incident and expressed frustration about poor management by airlines.
The video shows the engineer trying to fix the broken seat. “Paid extra 1k for a broken window seat (22A) on Air India AI512 from DEL to BLR on 4th Apr. They called the engineer to fix it, but he couldn’t. Is this what I paid the flight fare for? Can’t I atleast expect a proper seat after paying so much? @airindia @DGCAIndia @Ministry_CA,” the passenger wrote on X.
Responding to the post, Air India apologised to the passenger for “falling short of expectations.” In a post, the airline wrote, “Hi, we’re sorry for the disappointing experience. Please DM us your booking details (boarding pass) so that we can check and assist you.”
“Hi, thank you for sharing the details. Your feedback is crucial, and we apologize for falling short of expectations. We’ll investigate the matter and take corrective action. Thank you for bringing this to our attention,” Air India wrote in another thread.
Shared on April 6, the post accumulated over 1,700 views and several reactions from users. Reacting to the incident, a user commented, “Hi, did they offer an alternate seat / alternate flight or at least refund you the ticket cost + some.? I see you have a legit case for full refund + some extra in a consumer court.” Another user commented, “While I abhor the airlines services. Do we have a choice? One side u talk AI on this other side on indigo about their dely/inhuman behavior nevertheless need to book ticket with either of them.
“Sad,” the third user reacted.
Last month, an IndiGo passenger travelling from Bengaluru to Bhopal was in shock after she found cushionless seats on the flight.
© IE Online Media Services Pvt Ltd
First uploaded on: 07-04-2024 at 13:27 IST
