A passenger flying Air India from Delhi to Bengaluru was given a broken seat by the airlines. He took to ‘X’ to complain about the matter and said that he had paid extra for the seat and yet was not given a proper seat by the carrier. The airlines responded to the complaint and said that they will take strict action for the negligence.
Air India provided a broken window seat to a passenger (Photo credit: ‘X’)
New Delhi: In yet another incident of flight passengers facing inconvenience due to negligence by airlines, a man said that he received a broken seat on his Delhi-Bengaluru Air India flight. The passenger expressed his anger on social media platform, ‘X’ saying that he had paid extra for the seat, but was still meted out such a shoddy treatment by the national carrier.
Passenger shares pictures of the broken seat
The passenger whose ‘X’ handle is @Kaijee04 and goes by the nomenclature ‘Name cannot be blank’ shared p[ictures and videos of the seat he was alloted in the flight. He said that the seat was broken and when he brought it to the notice of the crew onboard, they called an engineer to fix the problem. The engineer however failed to fix the seat.
Paid extra 1k for a broken window seat (22A) on Air India AI512 from DEL to BLR on 4th Apr. They called the engineer to fix it, but he couldn’t. Is this what I paid the flight fare for? Can’t I atleast expect a proper seat after paying so much? @airindia @DGCAIndia @Ministry_CA pic.twitter.com/j2vxlcRbnt
— Name cannot be blank (@Kaijee04) April 6, 2024
The passenger also complained that he had paid extra for the window seat, but was yet given such a bad seat. The incident happened on April 4. The passenger further went on to berate the airlines for its services. He questioned their ability to provide proper seats to the flyers, the basic minimum that they could possibly do.
He wrote on ‘X’, “Paid extra 1k for a broken window seat (22A) on Air India AI512 from DEL to BLR on 4th Apr. They called the engineer to fix it, but he couldn’t. Is this what I paid the flight fare for? Can’t I atleast expect a proper seat after paying so much?”
The passenger had tagged Air India, the Directorate General of Civil Aviation and the Ministry of Civil Aviation in his tweet. He expected a response from the airlines, for the harrowing experience he had with them.
Air India responds to passenger
After the tweet, Air India responded to the man’s complaint. Apologising for the inconvenience caused to the flyer, the company asked for booking details of the passenger. Replying to the tweet on ‘X’ the airlines wrote, “Hi, we’re sorry for the disappointing experience. Please DM us your booking details (boarding pass) so that we can check and assist you.”
After the passenger shared the details, the airline said that his feedback was crucial to them and apologised for falling short of expectations. They promised to investigate the matter and take corrective action.
