Picture credit- Wikimedia Commons, X/ Abhijit Iyer-Mitra (@Iyervval)
Thousands of travellers opt for Air India flights every day to travel to their destinations. While many usually praise the airline’s services, we also come across passengers complaining about several inconveniences faced during their journeys. We read about flyers stating Air India’s poor services such as delays, cancellations, bland food, improper seats, and much more. This time, a passenger ranted about not one or two but several problems with flying with the airline.
Air India Passenger Complained About Seats, Thigh Rests, And More
Ah the joys of flying @airindia on international routes. Competes with Scoot & Ryanair. No inflight entertainment, not even a moving map, old dirty seats, no lift up thigh rests, no alcohol. Half your legroom blocked by a box for non-existent IFE. GoI ran AI better than… pic.twitter.com/2DzfdS6uRm
— Abhijit Iyer-Mitra (@Iyervval) May 29, 2024
Abhijit Iyer-Mitra recently boarded a flight of Air India for an overseas journey. Taking to his X account (@Iyervval), he slammed the airline for causing multiple inconveniences and not providing good experiences while on board the aircraft. Sarcastically calling it, “Ah the joys of flying”, he shared how the plane had no in-flight entertainment. Most airlines provide some entertainment options when flyers spend hours inside the flight. However, this was not the scenario on this Air India flight.
Mr. Abhijit’s next complaint was about the airline not even adding a moving map. Unfortunately, these were not enough. The seats were old and dirty as well. There was nothing for lift-up thigh rests. Also, the cabin crew did not offer any alcohol to him.
Flight journeys can get extremely difficult if one cannot sit comfortably and spread the legs, especially in long-haul journeys. Sadly, this passenger had to spend hours sitting a bit uneasily as half of his legroom was blocked by a box. The space was occupied to some extent “by a box for non-existent IFE”, Mr. Abhijit added further. In fact, he even criticised Air India for competing with airlines such as Ryanair and Scoot and providing poor services like these.
Air India responded to the X post. Here’s how the airline replied.
Dear Sir, we regret to note your experience. Your feedback is invaluable, and we’re committed to addressing the issues you’ve highlighted to enhance our passengers’ experience. We appreciate your understanding, and we hope to have the opportunity to regain your trust.
— Air India (@airindia) May 29, 2024
Many Netizens Are Disappointed
Looks like Abhijit Iyer-Mitra is not the only passenger who faced such improper services recently. Replying to his X post, many X users highlighted the airline’s poor-quality facilities, shared their experiences of flying internationally with Air India, and commented on all the troubles they faced.
It’s the same experience on a NYC-DEL route few months ago. There was an in-flight entertainment but only a handful movies (not more than 10), no moving maps, no camera, USB port to charge mobile was broken, remote was broken and defunct, no headphones unless asked for. That’s…
— 🇮🇳Bongosaurus indica🇺🇸 (@Bongosaur) May 29, 2024
On recent Melbourne Delhi flight, only good thing about it was the crew and on time departure & arrival. Quality of facilities and amenities are going down at drastic pace
— Public_Knows (@PrashantMelb) May 29, 2024
Not too long ago I spent 16 hours staring at a blank in-flight entertainment system on an Air India flight.
— Zaffar 🇮🇳 (@Zaffar_Nama) May 29, 2024
Also read: From Scratched Seat To Broken Headphone Jack, Man Calls Air India NYC-Delhi Flight A “Disaster”
You won’t catch me flying Air India anytime soon. I’d sooner fly Scoot than AI. I hope at least the service is good enough?
— Rey (@Fairsquare00) May 29, 2024
Their subsidiary air India Express has gone further from bad to worse. Cancellations practically everyday @AirIndiaX
— A.Abraham (@AdotAbraham) May 30, 2024
Have you travelled overseas with Air India before? If yes, how was your experience?
Cover Image Courtesy: Wikimedia Commons, X/ Abhijit Iyer-Mitra (@Iyervval)
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