Mittal took to social media platform X to express his frustration, describing the business class as “the most pathetic” he had ever encountered.
Me and my wife boarded AI 917 Delhi to Dubai today morning at 930 am, firstly it is the most pathetic business class ever, old, broken, dilapidated. At the time of booking new plane with cabin was shown. The footrest of 2A is broken on complaint the commercial officer was… pic.twitter.com/ztFvfuMnJd
— Sudhanshu Mittal (@SudhanshuBJP) April 14, 2024
Despite the broken seat, Mittal claimed that the commercial officer’s response to his complaint was rude, and there was even an attempt to offload them from the flight. Air India responded to Mittal’s post, expressing regret and stating that they were investigating the matter. They assured Mittal that appropriate actions would be taken to prevent such incidents in the future.
BJP leader Sudhanshu Mittal voiced his disappointment with Air India’s business class on a recent flight from Delhi to Dubai. Mittal and his wife had booked business-class tickets for what they expected to be a comfortable journey. However, upon boarding the flight, they were shocked to discover that one of the seats in the business class was in poor condition, with a broken footrest.
Taking to social media platform X, Mittal expressed his frustration, describing Air India’s business class as “the most pathetic” he had ever encountered. Mittal shared his experience, mentioning that at the time of booking, a new plane with a cabin was shown, leading them to expect a higher standard of service. However, the reality was disappointing, with the condition of the business class falling far short of expectations.
Mittal further claimed that when he raised the issue with the cabin crew, the response from the commercial officer was rude. In fact, Mittal alleged that there was an attempt to offload him and his wife from the flight. Air India responded to Mittal’s post, expressing regret over his experience and stating that they were investigating the matter.
Dear Mr. Mittal, we tried calling you, however the call wasn’t answered. Kindly DM ( https://t.co/nUvC5MUimB ) us a convenient time, so we may connect with you again.
— Air India (@airindia) April 14, 2024
In their response, Air India mentioned that they had tried to reach out to Mittal via phone but were unsuccessful. They assured Mittal that appropriate actions would be taken to prevent such incidents in the future.
The incident serves as a reminder of the importance of maintaining the quality of service, especially in premium classes like business class, and the need for airlines to address customer complaints promptly and effectively to ensure passenger satisfaction.
