American Airlines CEO promises action after race discrimination lawsuit

American Airlines will take new measures — including new training for staff, creating an advisory group and evaluating policies over removing people from flights — after Black passengers filed a lawsuit alleging they were forced off a plane after a complaint about body odor.

Chief executive Robert Isom wrote in a note to employees on Tuesday that the incident was “unacceptable.” Employees involved were being held accountable, according to the airline, with some removed from service.