American Airlines CEO Robert Isom is speaking out after a discrimination lawsuit alleged that eight Black passengers were kicked off a flight over a complaint about body odor.
In a letter sent on Tuesday (June 18), Isom called the January incident “unacceptable,” per CBS News.
“I am incredibly disappointed by what happened on that flight and the breakdown of our procedures,” the CEO wrote. “We fell short of our commitments and failed our customers in this incident.”
The letter came after…
