American Airlines CEO Robert Isom is speaking out after a discrimination lawsuit alleged that eight Black passengers were kicked off a flight over a body odor complaint.
Isom wrote in a note to staff that the incident was unacceptable.
“I am incredibly disappointed by what happened on that flight and the breakdown of our procedures,” Isom said in the note this week. “It contradicts our values. … We fell short of our commitments and failed our customers in this…
