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American Airlines Is Cutting Airport Customer Service Hours — Right Before Summer Flight Disruptions…

by Robert Van Pash (Editor)
April 6, 2025
in American Airlines
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American Airlines Is Cutting Airport Customer Service Hours — Right Before Summer Flight Disruptions Hit

by Gary Leff on April 6, 2025

American Airlines has been on a years-long quest to reduce staffing. They reduced the number of agents at each gate, so that domestic flights that are no more than 80% full now get a single employee.

That solo staffer has to board the aircraft, perform customer service like seat changes, and watch out for passengers who are…

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