American Airlines CEO Robert Isom revealed the company’s plans to “rebuild trust” in the business organization after a number of Black passengers were bumped off a flight due to complaints of an alleged foul odor.
In a letter to employees on Tuesday, Isom noted the importance of addressing what he called as an “unacceptable incident,” referring to the removal of the eight Black passengers from the plane temporarily before they were allowed to re-board the plane.
“I am incredibly disappointed…
