After American Airlines downgrades Margarethe Hoenig on her flight from Dallas to Auckland, New Zealand, the airline promises her a partial refund. Then it says it can’t. What’s going on?
Question
I bought two business class tickets through Chatdeal to fly from Dallas to Auckland on American Airlines. The airline downgraded us to Economy Plus and told us at the gate we would automatically receive a refund from the airline for the price difference within seven days. We also received a…
