Billie Bailey starts every call the same way: “American Airlines Center, how can I help you?”
She’s worked at the sports venue since it opened in 2001, and for just the past 23 years, the center’s dispatchers have dealt with the same issue.
“There’s not a day that goes by that we do not get a call thinking that we are American Airlines,” Bailey said.
Bailey and dispatcher Marsha Bradshaw answer calls at the center during events hosted at the ACC, which hosts games for the Dallas…
