British Airways chief executive Sean Doyle has told staffers that an IT outage on Monday evening that grounded flights and took down the airline’s website and phone lines is proof that its £750 million in new computer infrastructure is beginning to work.
In an internal memo, Doyle said that a similar outage only a couple of years ago would have resulted in a days-long operational meltdown that would have stranded tens of thousands of passengers.
On Monday…
