British Airways has done a great job selectively investing in its passenger experience, especially in premium cabins. For example, in business class, the Club Suites product is a huge upgrade over the old Club World experience.
However, just as the airline is investing in some areas, it’s pulling back in others. British Airways has just made some massive changes to its meal service in first and business class on long haul flights, involving brunch and supper, as reported on Read More
