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Roula Khalaf, Editor of the FT, selects her favourite stories in this weekly newsletter.
Online reviews can ruin the day of any consumer-facing chief executive. Pity then International Airlines Group chief executive Luis Gallego. Flight delays and cancellations at IAG’s main profit generator British Airways have doubled to and from London Heathrow, its principal hub, since the Covid-19 pandemic.
Recent Tripadvisor reviews are predictably dire: “Never…
