Writing on social media platform X, formerly known as Twitter, one passenger who arrived at Heathrow described the situation as a “shambles”.
He added: “No info told just to go home. But need the bag for a wedding tomorrow and you’re telling me 48 hours for my bag!!!”
Another wrote: “Flew to Newcastle from Heathrow last night with @British-Airways.
“No updates or info provided by BA – flight arrived 3 hours late & without baggage.
“One staff…
