British Airways passengers arriving at the airline’s main hub at Heathrow Terminal 5 on Tuesday evening were forced to wait more than five hours for their bags after the mishap-prone carrier suffered yet another IT meltdown.
The problems started at around 2 pm on Tuesday when a computerised resource management system that allocates baggage handlers to planes to load and offload luggage failed, meaning that BA had to revert to a manual process.
The IT system…
