Redundancies are “likely” at a large Nottinghamshire business that works with British Airways and Emirates as it looks to centralise its operations. Earlier this week employees at software firm Ideagen, which is based on Ruddington Fields Business Park and works with companies in regulated sectors like healthcare, aviation, pharmaceuticals and financial services, were told a restructuring could result in jobs being lost.
While Ideagen has said it was too early to disclose if any employees will lose their jobs, an internal memo explained redundancies were probable. A concerned employee told Nottinghamshire Live the potential job losses could total more than 100, which a spokesperson failed to deny.
“We believe because of this restructuring, there are likely to be role reductions in [Asia–Pacific, North America, as well as Europe, the Middle East and Africa],” a letter outlining the proposed changes said. According to Ideagen Limited’s latest Companies House filings, the group had around 1,000 employees globally in the year up to April 2022.
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When questioned on potential redundancies, a Ideagen spokesperson said: “Like all businesses we routinely assess our operations to ensure that we are working effectively, efficiently and in a way that can scale to enhance how we support our customers. We are currently in a period of formal consultation therefore it’s too soon to say if there will be any redundancies.”
The company, which also has offices in America, Australia, the United Arab Emirates, Malaysia, Bulgaria and India, did however promise to continue to work from its Nottingham base and other locations. “We remain committed to Nottingham and under the proposed changes our Customer Success function will continue to have a presence in Nottingham as well as in the regions where we operate, to ensure we can meet the needs of all our customers across our international footprint,” the representative added.
The notice sent to staff explained the Customer Division of the firm had to be changed so that Ideagen was “fit for growth”. It explained that currently the division was spread across multiple different teams around the world and as a result used different processes and standards.
“To be successful we need to centralise, simplify and standardise how we deliver customer experience,” it added. A collective consultation process has now started for the UK employees who have been put at risk – meaning that at least 20 jobs could be cut.
