When asked about its faltering IT systems, British Airways staff point to a nadir they would rather forget.
Roll the clock back to the 2017 spring bank holiday and Alex Cruz, then chief executive, was standing in the airline’s operations centre at Heathrow addressing a camera in a high-visibility jacket.
“Today we have experienced a major IT systems failure that is causing very severe disruption to our flight operations worldwide,” he said. “All of our check-in and operational systems…
