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Woman ‘distraught’ after BA refused to swap flights that clashed with cancer surgery

by Robert Van Pash (Editor)
February 9, 2024
in British Airways
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“Additionally, a British Airways customer service manager telling me, a 34-year-old female with primary curable breast cancer, on multiple occasions that I have a terminal illness, when in fact I have a treatable type of cancer, was extremely distressing and shockingly insensitive.

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