IAG Cargo has expanded its Critical emergency solutions product by launching a 24-hour Critical Service Team to support customers with urgent shipments.
Based at the carrier’s London Heathrow hub, the team will support all service matters related to the Critical product, overseeing the entire shipment journey including out-of-hours bookings, customer service advice and tracking.
Shipments from last-minute orders to made-to-measure spare parts are guaranteed capacity, with no restrictions on…
