IAG has 150 Gen AI “activators” across the firm

Insurance firms around the world are grappling with how to best implement artificial intelligence (AI) in their business operations. Neil Morgan (pictured above), Insurance Australia Group’s (IAG’s) chief operating officer, told Insurance Business that his giant insurance firm is deploying 150 specially trained staff, called activators. Their role, he said, is to implement Generative AI (Gen AI) tools across the entire company.