IAG NZ Fined $19.5M for Overcharging 269K Customers

IAG NZ to Pay $19.5 Million Penalty for Financial Markets Conduct Breaches

IAG New Zealand (IAG NZ) will pay a $19.5 million penalty following findings of serious breaches of the Financial Markets Conduct Act. The penalty stems from IAG NZ’s self-reporting of issues related to its claims handling processes.

The penalty was agreed upon through a settlement with the Financial Markets Authority (FMA) and has been approved by the High Court in Wellington. The breaches primarily involve inadequate and unfair treatment of customers during the claims process, particularly concerning the handling of claims for wear and tear, and for the disposal of damaged property.

These failures meant that IAG NZ did not always meet its obligations to treat customers fairly. The company has acknowledged its shortcomings and is implementing a remediation programme to address the impacted customers. This programme includes paying compensation to those who were unfairly treated.

The FMA highlighted that IAG NZ’s failure to act in a manner consistent with the expected conduct of a licensed insurer allowed these issues to persist over a significant period. The company’s proactive self-reporting was a contributing factor in reaching the settlement.

The penalty will be paid to the Crown. IAG NZ operates under the brands State, AMI, and NZI in New Zealand.

Key Points
* $19.5 million penalty to be paid by IAG NZ.
* Breaches of the Financial Markets Conduct Act.
* Self-reported by IAG NZ to the FMA.
* Concerns relate to claims handling, including wear and tear and property disposal.
* A remediation programme is underway to compensate affected customers.
* The settlement was approved by the High Court in Wellington.

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