IAG today announced a return to direct allocation for its repair network. Instead of customers having to have their cars triaged at a Motorserve, then take a taxi home and then have the car towed or valeted to the repairer and back, the insurance giant says that direct allocation will improve repair times.
An IAG spokesperson said: “We’re continually reviewing the services and support we provide our customers. As part of this, we recently conducted a review of our Motor Repair Model to…
