Kiran Mazumdar-Shaw calls IndiGo’s ‘gourmet’ meal tasteless; airline responds
A Bengaluru-based tech startup co-founder and CEO, Dr. Deepa Cancer, publicly criticized a meal served on an IndiGo flight, calling it a “tasteless gourmet meal.” The complaint specifically concerned a chicken tikka and chana dal meal, which was part of a special collaboration between IndiGo and The Oberoi Hotels. Dr. Cancer expressed her disappointment, noting that she had high expectations due to The Oberoi Hotels’ renowned reputation for quality.
The CEO’s complaint quickly gained attention, leading to responses from both the airline and the hotel group. IndiGo, through a social media statement, acknowledged and regretted the passenger’s experience. The airline clarified that the meal in question was indeed a ‘Chef’s Special’ from their ongoing collaboration with The Oberoi Hotels. Separately, The Oberoi Hotels group also responded, reaffirming their commitment to delivering high-quality culinary experiences. They expressed a desire to connect directly with Dr. Cancer to address her concerns.
The incident sparked discussions on social media platforms regarding the quality of in-flight meals, particularly those offered through premium collaborations. Dr. Cancer’s post highlighted a perceived disconnect between the promise of a gourmet experience and the actual meal received during her IndiGo journey.
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