NEW DELHI: IndiGo, India’s largest airline, has refuted the findings of a survey by AirHelp, an EU-based claim processing agency, which ranked it among the world’s worst airlines based on parameters such as punctuality, service quality, and compensation handling. The survey placed IndiGo at the 103rd position out of 109 airlines, with a total score of 4.80.
In a statement on Wednesday, IndiGo questioned the credibility of the survey, citing the absence of details about the sample size…
