IndiGo has been ranked among the “world’s worst airlines” in the 2024 AirHelp Score report, securing 103rd place out of 109 with a score of 4.80. The low rating is attributed to underwhelming customer satisfaction and poor handling of flight disruption claims. Responding to the ranking, IndiGo criticised the methodology, saying the survey does not disclose the sample size from India, “casting doubt on the survey’s credibility.”
