Customer Contact Week offers an excellent opportunity to learn from industry peers pushing the boundaries of CX innovation.
The customer support team at JetBlue is an excellent example, augmenting Amelia – its virtual agent – with generative AI (GenAI) and achieving positive results.
After three months, it secured a 12 percent containment boost, with a more modest – albeit positive – uplift in customer satisfaction (CSAT) and first contact…
Boutique Travel VC raises investment cap from $1.5M to $10M to lead rounds and support portfolio companies through growth Travel...
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