NCAA: Kenya Airways faces legal action over consumer protection violations

The Nigeria Civil Aviation Authority (NCAA) is taking decisive action against Kenya Airways, citing a pattern of serious consumer protection violations.

This move follows the widely reported incident involving passenger Gloria Omisore, whose experience with the airline has become a focal point of the NCAA’s concerns.

The NCAA’s Director, Public Affairs and Consumer Protection, Mr. Michael Achimugu says, despite an apology from Kenya Airways’ Nigeria Country Manager, James…