NCAA sanctions Kenya Airways for violating consumer protection law

The Nigeria Civil Aviation Authority (NCAA) has sanctioned Kenya Airways over the violation of consumer protection law.

The agency also issued a seven-day ultimatum to the airline to pay refunds and compensate affected passengers.

In February, a video shared by Tunde Moshood, special adviser to the minister of aviation, showed a verbal confrontation between Kenya Airways staff and a Nigerian passenger, Gloria Omisore, at the transfer desk.

In the footage,…