NCAA sanctions Kenya Airways over passenger rights violations

The Nigerian Civil Aviation Authority (NCAA) has issued a formal sanction letter to Kenya Airways for breaching consumer protection regulations in cases involving three passengers, including Nigerian traveller, Gloria Omisore.

Michael Achimugu, the NCAA’s Director of Public Affairs and Consumer Protection, disclosed the development on Wednesday night via his official X account.

He said the violations included denial of care, failure to disclose terms of carriage, refusal to respond…