The Nigeria Civil Aviation Authority (NCAA) has announced plans to take maximum enforcement action against Kenya Airways for multiple consumer protection violations.
The decision follows the airline’s handling of Nigerian passenger, Gloria Omisore, who was improperly boarded in Lagos without a required France transit visa, leading to a 17-hour layover in Nairobi.
She was later informed of an additional 10-hour wait before continuing her journey to the UK.
In a statement shared…
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