Fasten your seatbelts, Al is spreading its wings.
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Qatar Airways is adding virtual flight attendants as “digital human cabin crew” members to help customers at airports and with boarding planes, the New York Post reported.
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The name Sama means “sky” in Arabic. It blends “technology with empathy and personalization” and offers “engaging interactions that mirror human conversation,” the airline and developer UneeQ said in statements.
The AI attendant is designed to learn from customer behaviour through “comprehensive visual interactions” to “assist its passengers in designing curated travel experiences.”
The virtual helper can help guide passengers through 3-D-mapped renderings of airports and answer travel-related questions about check-in and baggage in real time as they are typed or spoken into a chat module.
The assistant speaks English, but there are plans to have it fluent in other languages, including Arabic, later this year.
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