In the national spotlight on Good Morning America, United Airlines CEO Oscar Munoz faced one of the ultimate tests of leadership, as he prepared to address a firestorm surround the company. Both he and United were in the national spotlight after the violent removal of a 69-year-old doctor from an overbooked flight, which sparked widespread outrage thanks to other passengers filming the incident and posting it on social media.
Initially, United had issued a statement criticizing the…















