United Airlines has unveiled its new digital sizing tool to help wheelchair users book flights.
Described as an “industry-first initiative,” the new tool makes it easier for customers to identify flights that can accommodate their specific personal mobility device, based on measurements.
If a customer is unable to use a preferred flight because of size restrictions (i.e. the cargo bay doors are too small for their device’s specifications), and the alternative flight they book is more expensive, they may be eligible for a refund of the fare difference.
The new tool can be accessed via the United app or the airline’s website, united.com.
“The more we know about a customer’s device, the more likely their experience will be a good one—from booking and check-in to the flight itself,” said Linda Jojo, executive vice president and chief customer officer for United. “These new tools and policies also set our employees up for…