DEAR TRAVEL TROUBLESHOOTER: I am writing to request a refund for tickets I had to purchase at the last minute after our international travel had already begun. United canceled part of our international itinerary without notice or remedy.
My wife and I had booked tickets through United.com from Albuquerque, New Mexico, to Keflavik International Airport in Iceland, with stops in Houston and Frankfurt, Germany. When we checked in at Albuquerque for our departure, a United representative told us that we couldn’t check in for our flight from Frankfurt to Keflavik because Icelandair was not a United code-share partner airline. But the representative assured us that this was normal, and we would only need to pick up our luggage in Frankfurt and take it to the Icelandair ticket counter.
We flew to Houston, and again, we tried to check on the status of our Icelandair reservation. But Icelandair’s website and…
