Scott Kirby, chief executive officer of United Airlines Holdings Inc., during a news conference at George Bush Intercontinental Airport (IAH) in Houston, Texas, US, on Thursday, Nov. 30, 2023. Callaghan O’Hare/Bloomberg via Getty Images
One of Boeing Co.’s biggest customers has lost confidence in the planemaker’s ability to overcome the ongoing quality lapses that climaxed this month with a mid-air emergency on an Alaska Airlines flight.
United Airlines Holdings Inc. Chief Executive Officer Scott Kirby has been venting his frustrations with management to colleagues and voicing his concerns over the handling of the Max grounding, according to people familiar with the matter.
Kirby has stopped short of a direct appeal for change to Boeing’s top brass, while seeking to enlist support to revamp management from a range of parties, the people said, asking not to be named discussing confidential conversations. He has also spoken to US…