Flight attendants at United Airlines have been warned that they face disciplinary action, which could even include being terminated if they are caught using their personal mobile phones onboard flights, a company memo obtained by Live and Let’s Fly has revealed.
Keen to improve onboard service and stamp out antisocial behaviors, United sent out a hard-hitting memo explaining exactly why it is going to start taking such a tough stance on flight attendants caught texting, playing games or even watching videos on their mobile phones or other devices like iPads and tablets.
The memo politely reminds crew members that they are required to provide “visible and attentive service to customers” before dropping the obvious point that “Neither is possible if a flight attendant is using a personal electronic device onboard.”
“Customers look to flight attendants for great service. How comfortable would you be asking someone for help if they were…
