Summary
- United Airlines launched a digital tool making it easier for wheelchair users to find suitable flights.
- Passengers can input wheelchair dimensions during booking to ensure their needs are met.
- United offers refunds for passengers forced to switch to a flight accommodating larger wheelchairs.
United Airlines has consistently proven to be a leader in ensuring advanced accessibility and has continued to innovate over the past few decades to make the inflight experience as seamless as possible for those with disabilities. On 28 March, the carrier took yet another step forward in its pursuit, launching a new digital tool targeted at improving the booking and passenger experience for those traveling with wheelchairs.
The tool, which debuted last week, makes it simpler for customers with wheelchairs to find the appropriate flights to accommodate their personal mobility devices….
