Picture credit- Wikimedia Commons, X/ प्रज्ञानं ब्रह्म (@blankfaces_)
We often come across social media posts of users sharing their miserable experiences of travelling on flights, trains, or other modes of transportation. Unfortunately, similar posts are only increasing every other day. Recently, we stumbled upon an X post where a Vistara passenger ranted about a sudden seat change. What really happened that led to the incident?
Vistara Passenger Complained About Seat Change On X
Taking to X, प्रज्ञानं ब्रह्म (@blankfaces_) shared the overall incident of how the airline changed his seat only 24 hours before the departure.
Hello @airvistara
1. You change my seat that was in the front of the aircraft to quite literally the last row just 24 hours before the departure
2. You don’t inform me about it
3. And now your customer care is telling me the entire flight is booked and the seats can’t be changed— प्रज्ञानं ब्रह्म (@blankfaces_) March 18, 2024
According to the X post, Vistara airline changed the seat of the passenger without informing him anything about it. His ticket was booked for a seat “that was in the front of the aircraft”. The airline shifted it to “quite literally the last row just”. Surprisingly, Vistara did this only about 24 hours before the flight departure. Seeing all these, the passenger contacted the airline’s customer care. They responded by saying that the entire flight was booked and they could not change seats anymore at that moment.
Update: your floor supervisor is telling me that your ground staff has taken the executive decision of reassigning the seats and nothing can be done now
— प्रज्ञानं ब्रह्म (@blankfaces_) March 18, 2024
Sharing updates about the horrible experience, he also shared how the floor supervisor said that the ground staff decided to reassign the seats. This was the reason behind his seats getting changed from the first to the last row.
Also read: Vistara Flights Cancelled & Delayed; Rumours Rife With Pilot Sick Leaves, Airline Responds
Unfortunately, this was not the first time when he had a bad experience of travelling on flights. Back in October 2023, his baggage was damaged while flying from Bengaluru to Mumbai with Vistara. In the same month, Air India did not allow the luggage less than the limit while he was travelling to Bengaluru from Mumbai.
This may be be anecdotal but this has been my exp in the last 4 flights taken with @TataCompanies group airlines
1. Oct 2023 – @airvistara BLR-BOM, baggage damaged. No compensation till date
2. Oct 2023 – @AirIndiaX BOM-BLR, airline did not allow luggage less than the limit 1/2 https://t.co/DZq1fNqNz8— प्रज्ञानं ब्रह्म (@blankfaces_) March 19, 2024
Next, in December 2023, Air India charged him for an infant baggage allowance. Surprisingly, it was free of cost with the flight ticket.
3. Dec 2023 – @AirIndiaX DEL-BLR, airline charged for infant baggage allowance that was included for free with the ticket
4.👇🏽Looking at all of this, experience in @IndiGo6E has been far better
2/2 https://t.co/DZq1fNqNz8— प्रज्ञानं ब्रह्म (@blankfaces_) March 19, 2024
The Airline Responded To The Complaint
Hi Mr. Varshney, we checked this in detail. We see that you made seat preferences in the front rows while booking. However, the seats were changed to 28F and 29F by another channel. We are certain that we did not change your seat preference through any of our channels. (1/2)
— Vistara (@airvistara) March 19, 2024
Reacting to the X post, Vistara responded that they are certain about not changing the passenger’s seat preference through any of their channels.
You completed the web check-in on the same seats. However, our team tried their best to assist you and again assigned seats in the front row. We will check with the call center team for the information communicated to you. Kindly allow us 24 hours to get back. ~Aishwarya (2/2)
— Vistara (@airvistara) March 19, 2024
The airline wanted some time to check with the call centre team and asked for 24 hours to get back to the passenger.
Have you had any such experiences while travelling with Vistara?
Cover Image Courtesy: Wikimedia Commons, X/ प्रज्ञानं ब्रह्म (@blankfaces_)
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