Picture credit- Wikimedia Commons, X/ Dr. Vikram Sampath, FRHistS (@vikramsampath)
Catching a flight, witnessing picturesque views, and reaching your destination at the earliest are some of the many beautiful experiences of a journey. Flight tickets do cost a bomb but the amazing services and comfort make the expenditure worth it. However, there are several instances where passengers, unfortunately, face inconveniences due to cancellations, delays, and more. This time, a Vistara passenger called out the airline for their horrible services.
Taking to the X platform, Dr. Vikram Sampath, FRHistS (@vikramsampath) shared his experience of his journey with the airline.
Pathetic @airvistara … mumbai blore flight 5 pm gets cancelled last min citing “operational reasons”.. we change booking to morning 9 am. U announce boarding n then say “operational reason” it now leaves at 11. Do u even care for ur customers, their time, money? As a CV Gold…
— Dr. Vikram Sampath, FRHistS (@vikramsampath) April 1, 2024
Dr. Vikram Sampath booked a Vistara flight ticket to travel to Bengaluru from Mumbai. According to the schedule, the flight was supposed to take off at 5 PM. However, the plan changed soon. The flight was declared as cancelled last minute and Vistara cited “operational reasons” for the inconvenience.
Later, the X user changed the booking to the morning at 9 AM. While everything was going smoothly for this flight from Mumbai to Bengaluru, it got delayed later. Though Vistara announced the boarding for this flight, they later stated that the flight would take off at 11 AM. The cause for this delay was once again “operational reason”. While ranting about Vistara’s recent issues, the passenger called the airline “Pathetic”.
Goodness ! Seems no pilot of theirs wants to fly ! Same issue here today
— Dr. Vikram Sampath, FRHistS (@vikramsampath) April 1, 2024
Another X user commented under the post mentioning how his mother’s flight also got delayed by 9 hours. The reason was that the Vistara pilot did not want to fly the plane. Replying to this, Dr. Vikram Sampath shared this was the same issue for the flight that he was supposed to travel to as well.
Also read: Vistara Passenger Slams Airline For Sudden Seat Change From 1st Row To Last; Airline Responds
Hi Dr, Sampath, we completely understand your frustration regarding the delay and cancellation. Our goal is to provide a pleasant experience; however, certain unforeseen operational situations can arise. We are doing our utmost to expedite the departure. (1/2)
— Vistara (@airvistara) April 1, 2024
Vistara replied to the post stating that they are doing the utmost to expedite the departure of the flight.
We value your loyalty. Please share a suitable time to connect so that we can assist you promptly. Thanks, Bhumika (2/2)
— Vistara (@airvistara) April 1, 2024
Vistara also asked for a “suitable time to connect” to assist him.
Kolkata-Bengaluru flight of Vistara also got delayed by 6 hours without any intimation. Here’s how Netizens are reacting to the airline’s services.
Even kolkata Bangalore Vistara today flight today is delayed by6 hours now & with no intimation . @airvistara communication is pathetic. My mother is returning in the same flight from Kolkata.
— Lali (@LaliGanguli) April 1, 2024
Most evening flights in India are unreliable… however this wasn’t expected of @airvistara
— dr numb (@docsinghal) April 1, 2024
Also read: Vistara Flights Cancelled & Delayed; Rumours Rife With Pilot Sick Leaves, Airline Responds
No Airline cares for its customers!!
QoS is a Myth in India
— Quant (@TheBakri786) April 1, 2024
@DGCAIndia should take note of all such incidents and fine them
— Kaffir (@RN91378) April 1, 2024
Have you ever had similar experiences of flight cancellations and delays while flying with Vistara?
Cover Image Courtesy: Wikimedia Commons, X/ Dr. Vikram Sampath, FRHistS (@vikramsampath)
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