The Hungarian low-cost airline introduced the so-called system surcharge fee applicable to bookings made by automated systems in the second half of 2022. However, they were unable to create a billing system operating without errors. Therefore, many passengers had to pay the extra fee even though they booked their tickets on the company’s website.
Wizz Air knew about the problem
Utazómajom, a Hungarian travel news media outlet, reported the errors several times to Wizz Air and received a…
