Late implementation of European consumer protection regulations – Aviation.Direct

The low-cost airline Wizz Air has announced that it will discontinue its chargeable hotlines for existing customers and replace them with alternatives at local rates. This is the company’s response to European legislation that has been in place for years and requires companies not to charge additional fees for calls to customer hotlines in connection with existing contracts. However, the implementation is only taking place after a long delay, which has provoked sharp criticism,…